01 · Context
What the sector needs to solve
Course information and application steps are spread across channels, creating avoidable questions and drop-off.
02 · Connected approach
How the system could work
Design a clear programme discovery, eligibility, enquiry and application follow-up system.
03 · Intended outcome
What success would mean
Designed outcome: a clearer customer journey, defined ownership, useful measurement and an implementation roadmap. This is an illustrative concept, not a claim about completed client work or achieved results.