01 · Context
What the sector needs to solve
Inventory interest, finance questions and service bookings enter through separate channels without shared context.
02 · Connected approach
How the system could work
Connect vehicle discovery, intent capture, finance enquiries and service requests with clear routing.
03 · Intended outcome
What success would mean
Designed outcome: a clearer customer journey, defined ownership, useful measurement and an implementation roadmap. This is an illustrative concept, not a claim about completed client work or achieved results.