Automation is most useful when it improves response time, consistency, visibility or handoffs. It should begin with a documented workflow and a clear exception path, not with a tool looking for a use case.
Start with one measurable bottleneck, connect the minimum systems required, and review the result with the people who use it. Responsible automation makes work easier to understand and improves the customer experience without hiding important decisions.
Start with one measurable bottleneck, connect the minimum systems required, and review the result with the people who use it. Responsible automation makes work easier to understand and improves the customer experience without hiding important decisions.